Cancellation and refund policy

A JanamBandhan membership is a digital service. It starts the moment it is paid for: your profile goes into search, other families can find it, and you can search and chat straight away. Once you have had that access it cannot be returned, so payments are not refundable — not in part, and not for the unused portion if you stop using the service or find a match early.

Within 7 days of paying, you may move to a higher plan and the full amount you have already paid is adjusted against the new plan's price. You only pay the difference.

After 7 days you can still move to a longer plan, but at its full price. Downgrades are not possible: a shorter plan costs less than the one you are already using.

Nothing renews automatically and we do not store your card, so there is no subscription to cancel. A plan simply ends on its expiry date. You can stop using JanamBandhan at any time, and you can ask us to delete your profile and data — see the privacy policy. Deleting your profile does not refund an active plan.

There are three cases where we will return your money in full:

• You were charged twice for the same plan.
• Money left your account but the plan was never activated.
• We close your account for a reason that is our fault and not a breach of our terms by you.

In these cases the amount goes back to the source account within 5 to 7 working days of us confirming it. Your bank may take a few days more to show it.

A membership buys the use of JanamBandhan — a verified profile, search, and chat. It does not buy anybody's phone number, and it does not buy a marriage, an engagement, or a minimum number of replies. Members choose for themselves whether to accept an interest, and many will not. Not finding a match is not a ground for a refund.

Write to support@janambandhan.com with the subject “Refund”, giving the mobile number on your account, the date of payment and the amount, or call +91 97629 58243. We reply within 7 working days.

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or any other law that applies to you.